- On long-distance trainer tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the cedola office.
How do I register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private reparto) Puro see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as per user of the system. To do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be e-mailed esatto you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out inizio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Area of sito del casinò bons the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Insecable public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and buono offices.
- Automatic apice-up machines at the autobus stations con Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Artere of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, inizio the private distretto of the website, providing you are a registered user.
How much credit can I load onto my card?
You can apice up from �5 esatto a maximum of �300, sopra multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line vertice-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and culmine-ups made after h take an superiore day puro become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.